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Elemental Nights venues are accessible for all entertainment lovers; including people who are deaf or hard of hearing, blind or have low vision, or reduced mobility. 

Please contact us once you have booked your tickets and/or prior to coming to a show or performance regarding any access requirements, support or information you, your family or friends may need.

Contact us: Monday to Friday, 8am to 6pm

Phone: 09 309 2677


At the show or venue: Please ask for assistance or advise from any of our experienced and knowledgeable uniformed staff members.  They will ensure you and your guests have the best experience possible.

More accessibility info can be found on the Auckland Live Website.

All Elemental Nights venues can be accessed by wheelchairs and walkers and have elevators and ramps for those with difficulty accessing stairs.

We have seats at all our venues which are specially designed to be accessible for wheelchair users.

Please note, walkers can be a hazard and for the safety and wellbeing of audience members. They must be removed from the theatre prior to the event starting. One of our friendly uniformed staff can return your walker to you any time you require it.

To book wheelchair seats in our venues please contact Ticketmaster on 09 970 9711. 

Be sure to specifically request wheelchair seats. This is not a general sales line.

Companion seats are available for those booking wheelchair seats.

We have two wheelchairs available at each venue if you or someone you’re coming with has mobility needs.

You can request one of these by calling us on + 64 9 309 2677.

There are drop-off points located in close proximity to all our venues for those who require step-free access, or who are unable to walk long distances. These drop-off points are not car parks, but places where cars can temporarily stop to let passengers out.

All Auckland Live venues have lifts and there is clear directional signage indicating where the lifts are located inside all of our venues.

At the show or venue, please ask for assistance and directions from any of our uniformed staff members.

In the Auckland Town Hall, there is a glass lift in the central atrium in close proximity to the Great Hall and the Concert Chamber. It is accessible from both the Queen Street and Greys Avenue entrances.