Elemental Nights venues are accessible for all entertainment lovers; including people who are deaf or hard of hearing, blind or have low vision, or reduced mobility.
Please contact us once you have booked your tickets and/or prior to coming to a show or performance regarding any access requirements, support or information you, your family or friends may need.
Auckland Town Hall
Monday to Friday, 8am to 6pm
Phone: (09) 309 2677
Monday to Friday, 9am to 5:30pm
Phone: (09) 358 1250
At the show or venue: Please ask for assistance or advise from any of our experienced and knowledgeable uniformed staff members. They will ensure you and your guests have the best experience possible.
Auckland Town Hall can be accessed by wheelchairs and walkers and have elevators and ramps for those with difficulty accessing stairs. Town Hall has seats which are specially designed to be accessible for wheelchair users.
Please note, walkers can be a hazard and for the safety and wellbeing of audience members. They must be removed from the theatre prior to the event starting. One of our friendly uniformed staff can return your walker to you any time you require it.
Spark Arena allows wheelchair users access to specially designated spots. Companion seating is available, and must be reserved at time of booking.
Tickets for accessible seating can be purchased via:
Ticketmaster Website, OR;
Contact Centre: (09) 970 9711, OR;
BOOKING WHEELCHAIR SEATS
To book wheelchair seats in our venues please contact Ticketmaster on 09 970 9711.
Be sure to specifically request wheelchair seats. This is not a general sales line.
Companion seats are available for those booking wheelchair seats.
VENUE DROP-OFF POINTS
There are drop-off points located in close proximity to all our venues for those who require step-free access, or who are unable to walk long distances. These drop-off points are not car parks, but places where cars can temporarily stop to let passengers out.
For Spark Arena, the designated area is on Quay Street by the pedestrian bridge/ramp, which leads directly up to the front plaza at Spark Arena. You can find more detailed info about this on their accessibility page.
For Auckland Town Hall, the designated area is directly outside the Auckland Town Hall on Queen Street, close to the main entrance. Take the Accessibility Virtual Tour of the Auckland Town Hall.
VENUE LIFTS & BATHROOMS
All our venues have lifts and there is clear directional signage indicating where the lifts are located inside all of our venues. At the show or venue, please ask for assistance and directions from any of our uniformed staff members.
In the Auckland Town Hall, there is a glass lift in the central atrium in close proximity to the Great Hall and the Concert Chamber. It is accessible from both the Queen Street and Greys Avenue entrances.
Spark Arena has a limited number of nearby carparks designated specifically for mobility pass holder parking. These spaces are free but must be pre-booked, and they fill up quickly.
Once you have purchased your tickets, the easiest way to request to book a mobility parking spot is filling out the form here. We will email you as soon as we have confirmed your mobility parking spot reservation. If all of our mobility parks are fully allocated, the closest paid mobility parking is at the privately owned Arena Carpark on Tapora Street. For more info go to the Spark Arena website.
For Town Hall shows, the best place to park is the Civic Car Park. It has mobility parking spots and is a short distance from Auckland Town Hall. After 6pm and on weekends, mobility parking is free. Take your mobility card and entry ticket to a pay machine, and press the help button. For more info go to the Auckland Live website.
BLIND OR LOW VISION
For Town Hall shows, visually impaired patrons can call Ticketmaster on 09 970 9745 any time before 5pm on the day of the show to ask them to alert Auckland Live’s front of house staff of their arrival time and any assistance that may be needed at the venue.
For Spark Arena shows, visually impaired patrons can contact the venue by calling 09 358 1250 or emailing email@example.com any time before 5pm on the day of the event. They will make sure the front of house team is aware of your needs.
Guide dogs are welcome at all our venues.
DEAF OR HARD OF HEARING
Hearing aid loops are available at Auckland Town Hall. To use the loop at Auckland Town Hall, just switch your hearing aids to 'tele'. There are particular areas in each venue that are covered by the hearing aid loop. To use it, you will need to make sure you book tickets in the right section of the relevant theatre. Please contact Ticketmaster (09) 970 9700 and request these seats specifically.
At Spark Arena, a hearing assistance system is available for those with hearing impairments. The Telex Sound-Mate comprises an FM radio transmitter base station and 10 portable radio receivers tuned to the FM transmit frequency. Audio from the receivers is heard via a lightweight headset worn by the user. The receivers are available from the Info Booth on the ground floor upon arrival. Please be aware that hookup to the system needs to be prearranged prior to the day of show (ideally at least 24 hours in advance). As always, the best idea is to contact the arena and let them know you'll require this service once you've purchased your event ticket.